Promo Depot Matchpoint Terms And Conditions
QUOTES AND ORDER ACKNOWLEDGEMENTS
A quote or order acknowledgement will be generated for every order request and will not be processed until we have an authorized signature denoting customer's approval; for sizing, quantity, colors of product and imprinting, date needed, etc.
PRODUCTION TIME
Normal production time for most products, including apparel, is twenty business days, excluding holidays. The amount of time involved is dependent upon availability and quality of artwork, availability of product and account set up including credit approval, if necessary. Expedited services are available for most items.
GUARANTEE
All merchandise sold by Promo Depot MatchPoint is covered in accordance with the guarantees given by the respective manufacturers. Promo Depot MatchPoint does not guarantee the material or workmanship, but will work with the manufacturer on behalf of the client to replace any defective merchandise.
AUTHORIZED RETURNS
Merchandise found to be incorrect due to error by Promo Depot MatchPoint will be replaced at no charge when returned within 30 days from receipt of merchandise.
OVERRUNS AND UNDERRUNS
Due to the difficulty in manufacturing exact quantities, overruns and underruns may occur totaling +/- 10% of the quantity ordered and will be billed accordingly. Some percentages may exceed this amount, depending on the type of product being produced.
SHIPPING
The customer is responsible for ALL shipping and delivery costs associated with their order. These charges are considered above and beyond the quote given for their merchandise.
LEAD TIME AND RUSH CHARGES
The normal lead time for orders is considered to be twenty business days. Turnaround times of ten business days or less are considered to be RUSH orders and will in some cases be billed an additional administrative fee. In addition, the customer will be responsible for any and all additional RUSH charges incurred from the manufacturers or delivery services.
ORDER CHANGES AND CANCELLATIONS
Upon the customer's request, Promo Depot MatchPoint will make every effort to make changes to or cancel an order. If the order has not yet started the production process, no additional charge or cancellation fees will be applied. For changes, there may be an extra charge for the setup fees depending upon the customer's requirements and the vendor's policies.
If the order has reached the pre-production set up phase, there may be a cancellation or change charge that applies. Again, this will depend upon the policies in place with the manufacturer of the item.
If the order has reached full production, no attempt at cancellation can be accepted and the customer will be billed for the order in total.
ARTWORK
Promo Depot MatchPoint offers a full, in-house graphic design department whose services are available at no charge to the customer when making minor changes and editing logos in order to meet the specific manufacturer requirements for the product ordered. Should a customer require major changes to an existing logo, or perhaps request a logo be designed from concept to output, then the customer will be billed for our professionals' time on a per hour basis, after the first hour. The Account Executive can provide the current hourly rate.
We accept art files in the following formats, with the stated criteria: Adobe Illustrator (AI, EPS, Fonts converted to outlines), TIFF Files (minimum 300 DPI, Fonts converted to outlines), Corel Draw (Fonts converted to outlines), PhotoShop (minimum 300 DPI), Quark Xpress 4.0 (Include fonts and all placed files).
CREDIT POLICY AND PAYMENT OPTIONS
Promo Depot MatchPoint will extend credit to approved customers. A credit check will be performed based upon the information submitted on the credit application. Should credit not be approved or should an order exceed the amount of the customer's credit limit, then other alternatives can be considered to include prepay, COD, credit card held on account, letters of credit, etc. New Customers will be required to make a 50% deposit and maintain a credit/debit card on file.
Standard payment terms are net 10 days - all payments are due 10 days from the date of the invoice. Customers are invoiced when the last item on the order is shipped. Any balances exceeding 30 days are subject to finance charges and, if necessary, attorney or collection fees. After 45 days from invoice, all customers agree that a credit/debit card on file may be billed for the invoice amount plus any fees.
Customer accounts can be placed on credit hold or COD under the following circumstances:
Account is over 30 days past due
A check is returned for Non Sufficient Funds (NSF)
If an outstanding debt is turned over to a third party collection agent
If the combined sum of all orders in house exceeds the credit limit set on
the account
By completing Promo Depot MatchPoint's credit application, the customer authorizes Promo Depot MatchPoint to investigate its credit history and understands that Promo Depot MatchPoint may also utilize other sources of credit that it considers necessary. Such information will be held in strictest confidence. The customer agrees to indemnify and hold harmless Promo Depot MatchPoint or any other person from all liability, damage, or expense arising from or relating to any and all credit investigation.
Promo Depot MatchPoint is not to be accountable for delays in delivery occasioned by acts of God or other circumstances over which Promo Depot MatchPoint has no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall we be liable for any consequential or special damages arising from any delay in delivery.
Promo Depot MatchPoint warrants that all goods sold are free of any security interest and will make available to the customer all transferable warranties made to us by the manufacturer of the goods. Promo Depot MatchPoint makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.
In those instances where the customer is specifying a specific carrier and the freight is not being added to the invoice, all goods become your property at the time the carrier accepts it.
The failure of Promo Depot MatchPoint to insist upon the performance of any of the terms or conditions of this contract or to exercise any right hereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this contract.
No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on Promo Depot MatchPoint without our written consent.
The invoice is a conditional acceptance by Promo Depot MatchPoint of the customer's offer to purchase said goods. It may contain terms, which differ from or add to those contained in the customer's purchase order, and to the extent that this is the case, Promo Depot MatchPoint hereby expressly conditions its acceptance of the customer's offer on their assent to the additional or different terms. The customer's receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. The customer and Promo Depot MatchPoint agree that any contract hereby entered into has been made and is to be construed to our State Law.
By submitting a purchase order or signed order confirmation to Promo Depot MatchPoint you agree to all the terms and conditions as set forth by our terms and conditions.