The most ideal (and highest quality) files are vector art files from Adobe Illustrator, CS3 or lower and in an AI or EPS format with all fonts converted to outlines. Other acceptable formats include:

- PDFs (Vector based with fonts converted to outline)

- TIFF files with fonts converted to outlines (minimum 300dpi)

- Corel Draw files with fonts converted to outlines

- Adobe Photoshop files (minimum 300dpi)

- QuarkXPress (4.0 or higher) with fonts and all placed files included Low resolution files (JPEG, GIF, BMP) saved from websites or used in documents or presentations work only for embroidered items.

If this sounds foreign to you, don't worry – just send us what you have we'll make it work!

There are two forms of computer art: vector art and bitmap art. Bitmap art is made up of a rectangular grid of pixels created by several dots of color. Vector art is made up of lines, also called paths, with starting and ending points or coordinates. Vector art is preferred over bitmap because images can be re-sized without distortion. When a bitmap is enlarged, each square is becomes larger, resulting in jagged image.

An enlarged bitmap file is jagged. Also called a raster image, bitmap files end in BMP, GIF, JPG, JPEG and PCX. CAPTION:

An enlarged vector image is always smooth. Vector files end in EPS and AI, and sometimes PDF, CDR, PS and WMF.

If your artwork is not available in any of the recommended art files, No problem! Promo Depot's full service creative team will take whatever you have and rework it to appropriate specifications FOR FREE.

If you need a logo or artwork designed, a member of our full service creative team will schedule a consultation to discuss your design needs and provide an estimated cost for your project. Our basic design rates begin at $50.00 an hour.

If not exactly, then so close you will hardly tell the difference. For an exact match, we use standard PMS (Pantone Matching System ®) colors featuring more than a thousand shades and hues with specific, universal color numbers.

Note that it typically costs more to use the specialized PMS inks, and some items cannot be imprinted using PMS colors. If an exact match isn't necessary, or you're ordering a product where PMS color processing is not available, we'll work hard to give you the closest color match possible. Just give us an idea of what you're going for and we'll do the rest.

You can view an online Pantone color chart here, but please understand that computer screens vary, and what you see on your screen is almost always different than what you will see in person.

After you receive your order acknowledgment email, you can attach your art file and reply to the message. You can also email artwork to artfiles@promodepot.com or your dedicated Account Manager.

Yes we do. We're so sure you’ll love your Promo Depot experience that we save your art so reordering (and making new orders) is a snap!

You can place an order online or by calling 800.DEPOT01 (800.337.6801) to speak with an Account Manager. Placing an order online is fast and easy. If you need assistance, Promo Depot Account Managers are available Monday-Friday, 8 AM to 5 PM EST to help you with the ordering process.

1. Select any items that you would like to order and add them to your cart.

2. Add items to cart and proceed to checkout.

3. New customers will be required to establish a new account. Returning customers will need to login.

4. Confirm shipping method and ship to address.

5. Upload Artwork

6. Select Payment Type and enter credit card information

7. Proof and Approve the Preliminary Invoice

8. View final Invoice.

9. Once the order process is completed, an experienced Account Manager will contact you via e-mail that your order has been received.

10. Once your order has been received, Your Account manager will review your order and identify any information needed to complete your order.

11. After we receive all the proper information, along with your artwork approval and payment, your Account Manager will send you your order confirmation that includes your order quantity, shipping date and charges.

12. Once your order is shipped, we will forward you your shipping and tracking information.

Please remember that keeping up with your order is easy. During any time of your process, you can always call or e-mail your Account Manager to check the status of your order.

Set up charges are charges accessed by our manufacturers for preparing your image/logo for imprint. Those charges vary depending upon the type of imprint being used for your order(s). They include; making dies, screens, and printing plates, or setting up engraving lasers, embroidery machines, etc. Please note that will not be charged a set up fee when you place an exact re-order of a previous job.

Almost all promotional items require a minimum order. We list the minimum quantity available for purchase for each item on our site.

Yes! Just give us a call at 800.DEPOT01 (800.337.6801), or work with your Account manager, if you need a larger quantity than is listed on our website.

You sure can. You can change or cancel your order with no cost at any time before the project goes into production. If your order is in pre-production, there may be a change or cancellation fee to cover the set up costs. Once items are imprinted with your logo, we cannot accept cancellation.

Yes you do. We provide a free "e-proof" (an electronic rendering of your imprinted item) for your approval via email, prior to your order going into production.

We're happy to produce you a pre-production sample, but please note there may be a charge for this service depending on the item and manufacturer. Please note that this will also delay your production time. Your Account Manager can provide you with all of the details for your order at your request.

Yes you can. Samples under $25.00 MSRP are provided at no charge via Fed Ex Ground shipping. Please click on "Request Sample" tab located on our top menu bar and complete the required information. Where time allows, we recommend requesting a sample of any item which you are preparing to order to ensure your order will meet your expectations.

Promo Depot reserves the right to inquire about sample requests and will refuse to accommodate any request we feel is abusive or suspect. In some cases, shipping fees may apply.

You may be subject to Sales/Use tax depending upon the state where your order is shipped. If your order is shipped to any of the following states: Arkansas, California, Connecticut, Florida, Kentucky, Maryland, Massachusetts, Minnesota, Missouri (Use tax), New Jersey, North Carolina, Ohio, Pennsylvania, or Texas any applicable sales and/or use taxes will be added to your order. Sale tax, if applicable, will be calculated and added to your order total during the checkout process.

At Promo Depot, our standard production time is 10 business days (not including holidays), but it really depends on the availability and quality of your artwork, product availability, the order approval process, credit approval (for corporate account status only) and other factors. Expedited services are available for most orders.

The entire process, from the time you place your order to the time your order is delivered, is a function of production and shipping.

Production, the time (measured in business days) it takes to produce your item, starts after we receive your final approval. We take great pride in providing accurate production quotes, but you have to consider the shipping method (i.e. ground delivery, overnight, second-day, etc.) to estimate your in-hand date.

For example, if we quote a 10 day production lead time and you choose ground shipping (which takes seven to 10 business days), you will get your order in 17 to 20 business days. It’s important to note that choosing overnight or second-day shipping does not mean you will get your merchandise in one or two days. You must factor in the production lead time first.

Timelines and deadlines? They are always tight and sometimes seemingly impossible, but not with Promo Depot! We have hundreds of promotional items, including drinkware, awards and even apparel, in-stock and ready to produce and ship within 24 hours (weekends and holidays excluded). Just look for the Promo Rush 24™ service icon on products on the site, or call us at 800.DEPOT.01 (800.337.6801) for great ideas, FAST! 24 hour shipping: Air Shipment is REQUIRED!

It's easy! Just contact your Account Manager or call 800.DEPOT01 (800.337.6801), provide the order number, and we'll tell you exactly where your order is in the production process. Once your items are shipped, we'll forward you the shipper's tracking number.

Creating an account with Promo Depot is easy to do in 4 simple steps

1. Click on checkout

2. Under New Customers click on "Create New Account"

3. Fill in the required fields (ex: E-mail Address, Password, Names, address, country, etc.)

4. Verify your information is correct and then click on the Register Tab.

Promo Depot accepts credit card payments. (VISA, MASTERCARD AND AMERICAN EXPRESS ONLY)